State Farm® Insurance Agent Tim McBroom

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

kristi reile

May 18, 2026

1 out of 5

"I will never use State Farm the interaction with Tim McGroom. We have been faithful customers for over 20 years. The worst customer service I’ve ever received. He blamed us for not knowing how insurance works and berated us, treated us like we were idiots. He had the audacity to think we would continue to keep them as our insurance providers."

We responded:

"Thank you for your feedback, kristi. We apologize for any inconvenience you may have encountered with us here on State Farm Agent Tim McBroom’s Team. It is our utmost priority to provide exceptional insurance service, and we are terribly disappointed that we did not meet your expectations. We would appreciate the opportunity to understand more about your experience and address any concerns, so please give our office a call so we can discuss it in person."

Ali Al-Zehhawi

May 12, 2026

1 out of 5

"I was with State Farm a little over a year. When they switched their system, my autopay kept dropping off, and I had to call two or three times just to make my payments. It was inconvenient, but I didn’t complain. Then one day while traveling, I lost the card that was on file for autopay. I canceled the card and ended up being one day late on my payment. State Farm immediately charged me a $25 late fee for just one day. So when their system was dropping my card, that was “okay,” but when I was one day late because of a lost card, I get charged? I tried explaining this to Ms. Ross, but she was unprofessional and rude. At that point, I canceled my policy and switched to another company. I do not recommend this office to anyone."

We responded:

"Ali, we regret that your experience with us here on State Farm Agent Tim McBroom’s Team was unsatisfactory. Please accept our sincerest apologies for any frustration or inconvenience this may have caused. If you are willing, please give our San Antonio office a call as we would appreciate further insight into the matter so that we may work to resolve any issues and improve the services we provide."